Resources for Managers
Learning Opportunities
Mandatory annual training鈥檚 for all managers and supervisors:
- Coaching for Improved Performance
- Customer Service 鈥� How to Promote Excellent Service Among Your Staff
- Conflict Resolution
- Effective Communication
- Performance Appraisals Training
- Diversity 鈥� Legal Basics for Supervisors
Contact Margaret.Harper@tsu.edu or HRHelp@tsu.edu for training links.
Tools
Handouts
- Giving Effective Feedback
- Building Civility and Collegiality
- Civility and Collegiality Resources
- Civility and Collegiality Reading List
- Employee Engagement
- 7 Questions to Ask Yourself Before Disciplining an Employee
- Conflict Resolution Dos and Don鈥檛s
- Ground Rules for a Successful Mediation Meeting
- Motivating Employees 鈥� 4 Dos
- 8 Steps to Becoming the Manager Your Employees Need
- Professionalism
Support for you and your team
- The Employee Assistance Program ()
- Creating and maintaining a sense of balance (Work-Life Wellness Program)